Motorist Assurance Program
Standards for Automotive Repairs
OUR RECOMMENDATIONS ARE BASED UPON THE FOLLOWING DEFINITIONS:

System Failure
Parts/system indicated are out of manufacturer's specifications. have failed, or are unable to perform their normal function as designed by manufacturers. Service/replacement is required now.

Preventive Schedule Performance
Parts/system are scheduled for service or replacement per industry standards or are near the end of their useful life and repair or replacement is recommended in advance of failure. Service/replacement is suggested.

Improved System Performance
Parts/system are recommended for repair or replacement to enhance or improve the vehicle's ability to perform as intended or designed by the manufacturer, or as requested by the customer. Service/replacement is suggested.

TRAINING CRITERIA
Our personnel have acquired auto repair expertise through formal education or work experience. Where appropriate, personnel are moving toward certification (eg. vehicle mfgs. ASE, etc.) for the services performed. Continuing education will be supported by all MAP participants.

APPROPRIATE COMPANY APPROVED INSPECTION
We will perform an appropriate inspection based on MAP Uniform Inspection Guidelines.

WRITTEN ESTIMATES
Written estimates, based on our inspection, in compliance with state & local regulations, will include parts (dollar amounts), labor (dollar amount), and the total estimate.

WORK AUTHORIZATION
No work will be performed without the customer's prior approval.

LIMITED WARRANTY
A minimum limited warranty will be offered of 90 days or 4,000 miles, whichever comes first, covering parts & labor.

RETURNED PARTS
All customers will be entitled to the return of old parts, or if they choos, they may examine the parts prior to leaving the store. Where failed parts are required to be returned to the manufacturer in order to honor the warranty, the customer will be allowed to examine the parts.

CLASSIFICATION OF PARTS
Replaced parts will be identified as new, remanufactured, rebuilt, or used. MAP participants will inform the customer and indicate whether a part is new, remanufactured, rebuilt or used.

MAP CUSTOMER PLEDGE
WE PROMISE to provide written recommendations for repairs that are explained and based on system failure, improved system performance or preventive maintenance, according to accepted industry standards.

WE PROMISE to employ personnel trained in accordance with MAP Standards of Service who are qualified to perform an inspection based on MAP Uniform Inspection Guidelines.

WE PROMISE to include a written limited warranty at no extra cost.

WE PROMISE to provide dispute resolution services at your request should you be dissatisfied with the resolution proposed by a member facility concerning its performance in meeting the requirements of the program. The dispute will be submitted to an independent board at no cost to you.

Participants in the Motorist Assurance Program (MAP) are part of a national organization dedicated to strengthening the relationship between motorists and the automotive service repair industry through education and the creation of industry standards.